Return and Exchange Policy

To make sure the transaction go smoothly, please write correct Final Fantasy XIV server, the amount of FFXIV Gil or other details( such as your phone number) before you place your order. However, people make mistakes. If you made a mistake, please notify us as soon as possible. We will try to correct the mistake within the shortest time and arrange the delivery.

All transaction is final. Unlike real-world goods, we do not accept return products. You can’t receive fake merchandise, counterfeit or ersatz in the virtual world.

Provided that you are not our first time customer and we have yet processed the order due to various reasons, such as out of stock, we might switch your purchase to the correct one at the discretion of the Live Chat Support agent on duty.